Return Policy
We stand behind the quality of our work and want you to be satisfied with your purchase.
Returns
We accept returns on eligible items within 14 days of delivery.
To qualify:
- Item must be unused and in original condition
- Item must be returned in original packaging
Non-Returnable Items
The following are non-refundable:
- Custom or made-to-order products
- Personalized items
- Final sale items
Exchanges
If your item arrives damaged or defective, contact us within 7 days of delivery and we will make it right.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time may take 5–10 business days depending on your bank
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- We recommend using a trackable shipping method
How to Start a Return
Email us at hypewoodmail@gmail.com with:
- Your order number
- Reason for return
- Photos (if applicable)
We’ll provide next steps.